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Why Patients Leave Bad Reviews & How to Respond Like a Pro

DentistOffices.com analyzed 100,000+ reviews.
 
This free guide reveals the top causes of 1-star ratings
and gives proven scripts to turn bad reviews into wins.

Curious how this resource drives results?

Tune into this short episode where we unpack the strategy behind it and how you can use it to accelerate your growth.

What You’ll Get Instantly:

  •  The top reasons patients leave bad reviews (backed by real data)
  •  What actually triggers negative feedback (it’s not what you think)
  •  How to respond to bad reviews without sounding defensive
  •  Proven tips to prevent negative reviews before they happen
  •  Real examples of reviews that nearly sank practices, and how to avoid them

"Have really enjoyed working with SMC. They've continually updated their technology and automation techniques, and it's been great to work with them on a weekly basis to tailor the right marketing plan for each week."

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Dr. Toussaint Crawford
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Evan Maass

About Evan Maass

Evan Maass is the CEO of DentistOffices.com, a free dental matchmaking platform that helps patients find the right practice based on insurance, location, and treatment needs.

Under his leadership, the site offers dentists powerful tools like 24/7 AI answering services, review-building systems, and demographic insights - all designed to increase visibility and attract more patients. Dentists can list their practice for free and unlock features that boost rankings, reputation, and new patient flow.

If You’ve Ever Thought: 

  • “Our care is great, why are we getting 3-star reviews?”
  • “How do I even respond to this review without making it worse?”
  • “This patient is lying,  now what?”
This guide is for you.

Stop Guessing Why Patients Are Frustrated

Get the Guide for Free

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